What is Sage Decline/Error TSYS error?
The Sage Decline/Error TSYS error is a bank-related error, which can occur due to any number
of reasons, and hugely depends upon how the security features of the bank
operate. Since Sage 50 comes with additional security and safety features given
the fact that it has to deal with financial transactions, the decline errors
occur when there is a breach in security.
Also, on many
occasions, the bank might decline a particular transaction, because of a valid
reason from their points, such as unlisted or unauthorized transaction, or a
wrong Pin number provided and so on. These Sage decline errors are to be given
highest priority and dealt with, efficiently by calling in the Sage technical
support help desk.
How to identify a TSTS for what it represents?
Each Sage decline error
code represents a particular problem with a transaction. Since each one
indicates a unique problem with the bank dealings, it is advisable to address
them individually. Let us look at some of the TSYS codes and what do they
indicate.
Error Code
|
Status of Error
|
What it indicates
|
0
|
Approval
|
Transaction approved and completed successfully
|
00 or 85
|
Zip match
|
a.
Zip match for 5- character only
b.
Zip match for 9-character only
c.
Either street address is not
verified because of incompatible formats or postal codes match for
international transactions
|
00 or 85
|
Version Unavailable
|
a.
Address is not available
b.
Address not verified for
international transaction
c.
A non-us ISSUER and does not
participate
|
3
|
ID error (Term)
|
Merchant ID is invalid
|
4
|
Pick-up card or Hold call
|
A PICK-UP card
|
5
|
Decline status
|
Transaction not honored by the merchant
|
6
|
XXX error
|
A general error due to various reasons
|
7
|
Pick-up card or Hold call
|
A fraud account (special condition pick-up card)
|
12
|
Transaction invalid
|
The transaction to be done is not valid
|
13
|
Error in account
|
Amount mentioned is invalid
|
14
|
Error in Card number
|
Card number mentioned is invalid
|
15
|
Issuer not available
|
Issuer mentioned invalid
|
19
|
Re-enter transaction
|
Transaction needs to be reentered
|
21
|
Action not taken
|
Transaction cannot be backed out – no action taken
|
28
|
NO reply
|
Unavailable file
|
39
|
No-credit account
|
The account mentioned is ‘No-credit’
|
41 & 43
|
Pick-up card or hold-call
|
Lost or stolen card (41 & 43) Fraud account
|
52
|
No-check account
|
No-check account
|
54
|
Card is expired
|
Transaction done using an expired card
|
55
|
PIN number is wrong
|
Incorrect PIN entered
|
57 & 58
|
Server not allowed
|
Transaction cannot be completed due to – Card (57)
or Terminal (58)
|
61, 62 & 65
|
Decline
|
Withdrawal (61) or activity(65) limit exceeded or
service code invalid (62)
|
How to fix the TSYS errors in Sage 50?
There are several such
TSYS codes, such as 75 – 96, each referring to a particular problem with the
transaction. Each error code refers to a different problem and requires
individual resolutions. The best way to go about is to call the Sage technical support for details regarding the codes or chat with the accounts portal tech
help team to know about a specific code you come across.
Our Accountsportal Sage
technical team handles all queries regarding the working of Sage 50 software
and its products. Our Accountsportal Sage helpdesk experts can resolve all
issues depending upon the error codes appearing on the software. Call on
✆+1-800-796-0471.
