How to fix “Sage 50 accounting has stopped working” after installing 2017.1 update

When Sage 50 crashes, one of these error messages is displayed—

Error: "Sage 50 has stopped working"

Error: "Sage 50 Accounting has stopped working"

The messages appear when the tasks given below are attempted without success, or after the tasks are completed:

When the user tries to open a task window
When the user has updated Windows
When the user tries to access the general ledger
When the user tries to access reports
There’s a Windows 10 update KB4043961 (OS Build 16299.19)
There’s a Windows 10 update KB4041994
When the user tries to print a check, the program closes, but there’s no error message
The program crashes when user tries to pull an invoice
The program crashes while processing invoices
The invoice crashes after an update
There’s a Windows 10 Fall Creators Update

Causes

There are problems related to installation of the latest Windows 10 update that came out on 17 October 2017.
The installation of Windows update KB4043961 has been damaged.
Windows 10 Fall Creators Update has been installed.

NOTE: Users need to have expert-level knowledge of the operating system for solving the issue. So, ideally, they should seek help from their system administrator, as erroneous modification of the Windows Registry can cause serious damage to the system. The data should also be backed up before attempting to solve the problem.

NOTE: If task windows don’t crash and yet the program does while saving transactions, users must seek information on disabling the touch keyboard.

Solution 1: Installing 2018.2 update

Users must first choose ‘Services’ and then ‘Check for Updates’. Next, the 2018.2 update must be downloaded and installed. If the error persists, the compatibility settings of Windows 8 must be deleted. Once done, users must check if the program crashes again.

Solution 2: Changing compatibility settings

NOTE: Only MS Windows 10, version 1709 (Fall Creators Update), users should try this solution. The Sage 50 US Edition icon must be configured to be compatible with Windows 8 via the following steps:

First, users must right-click on the Sage icon and then choose ‘Properties’. Next, the ‘Compatibility’ tab should be selected and then the button called ‘Change settings for all users’.

Following this, users must check the box called ‘Run this program in Compatibility mode for’ and then choose Windows 8. Once done, users must select OK and then Sage must be initiated. Then, it should be checked that the issue hasn’t occurred again.

NOTE: In case the Sage icon is in the Windows Quick Launch Tool bar, the icon will have to be right-clicked and removed from the taskbar. Once the sage icon has been changed, it should be dragged to the Windows Quick Launch Tool bar and pinned again.

These solutions should be adequate to fix the errors. But if they are not and users need further assistance, they should call our Sage 50 Technical Support Team at this toll-free number ☎+1-800-796-0471 for 24X7, expert guidance across the world.

Source: https://goo.gl/Y7ejKe