✆+1-800-796-0471: Sage Quantum Error: "Unable to Open the Company File." - How to Fix

Sage Quantum is business solution software. It is a premium offering from Sage. Sage Quantum helps companies manage finances, payroll, inventory, vendor, customers, and business intelligence reporting, among other things. Sage Quantum meets GAAP standards and allows customer-related processes to be synchronized and automated.

Sage Quantum streamlines accounting work and provides modules for general ledger, inventory management, bank reconciliation, accounts payable, accounts receivable and payroll, among others.

Sage Quantum also provides customized dashboards and multi-user compatibility.
In Sage Quantum, sometimes the company file might not open.

Causes

• ‘*DDF’ file is damaged.
• A program is functioning in the background.
• The data locations where the company file is opened are incorrect.

Solutions

1: Damaged DDF file

If the error is due to a damaged DDF file, users must browse the directory containing the error-prone company file. Then, they must remove all the *.DDF files. Next, they must rename all the ‘Cosses.dat’ files to ‘OLDCosses.dat’.

Then, the company folder must be reopened to recreate the *.DDF files. Once this is done, users must try reopening the company file.

2: Programs running in the background

Users must first restart the computer in ‘Selective Startup’ mode to check if the program can be opened.

Restarting in Selective Startup mode

For Windows XP/Vista/7:

• Users must first press Windows + R and then type ‘msconfig’ in the search box and then choose OK.
• Next, users must choose the ‘Services’ tab and then select ‘Hide all Microsoft Services’. Next, they must choose ‘Disable All’, followed by the ‘Startup’ tab. Then, they must choose ‘Disable All’ and then choose OK.
• When this is done, users must restart the system.

For Windows 8:

• Users must first press Windows + R and then type ‘msconfig’ in the search box and then choose OK.
• Then, in the ‘General’ tab, users must deselect ‘Load startup items’ and then choose the ‘Services’ tab.
• Next, users must choose ‘Hide all Microsoft Services’ and then choose ‘Disable All’, followed by choosing OK.
• When this is done, users must restart their computers.
• After restarting the computer in ‘Selective Startup’ mode, it must be checked if the company file can be opened.

Opening company file in incorrect data location

Users must first choose ‘Browse’ on the list of ‘Earlier Opened Companies’. Then, users must select the company that has to be opened. Now, it must be checked if the company file can be opened.

Additional solution

• The issue might also be fixed by reverifying/correcting the version of the file.
• First, users must open ‘.SAI’ in Notepad. Next, the product’s name and version number must be verified, and the required version must be used. Once this is done, users must retry opening the company file.

These solutions provided above should help users open the company file in Sage Quantum. But it is possible that the problem persists, or users need more information on the topic. In such cases, users must call the Accountsportal.co Sage Technical Support Team at this toll-free helpline number ✆+1-800-796-0471. The Accountsportal.co Sage helpdesk personnel are experienced and knowledgeable enough to provide help related to products and applications.

Source: https://goo.gl/1fvKTS